Questions?

A pre-order is when we have incoming inventory that has not yet reached our fulfilment centers. You can still order these products and we will ship them out as soon as stock arrives. This is usually on, or close to the specified date on the product page. 

Orders usually ship within 72 hours. Once your order has shipped, you’ll receive an email with tracking details so you can keep a close eye on your order until it reaches its destination. 

Delivery timeframes vary depending on your location. If you select express shipping, you can expect your order to arrive within 1 to 3 business days. Choose standard shipping and you can expect your order to arrive within 2 to 8 business days. Standard shipping is free for all orders over $100. 

We primarily use USPS for most deliveries within the US.  

**Please note: All shipping timeframes are based on the advertised date of dispatch. Should your item have a pre-order date (advised on the product page), this is the approximate date of dispatch and delivery of pre-order items will occur within the timeframes listed above. 

If you’re located in USA mainland, standard shipping is free on all orders over $100. For orders under $100, standard shipping is $9.95.

Although USPS quotes us 2-8 business days for standard delivery, they may not always be able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.   

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with USPS.   

*Please note: The investigation outcome timeline can vary from courier to courier. We’ll do our best to help with a timely resolution. 

Please note, if you are located outside of mainland USA, you may be required to pay customs duties and/or additional import fees to receive your order.

We offer free returns for 30 days from the date your order is delivered/received. 

However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and / or at checkout. To be eligible for a return: 

1. Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received. 

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty. 

3. Item(s) must be returned in the original packaging, and in ‘as new’ condition. This can include: attached swing tag, shoe boxes, ribbons and specialty packaging...

4. You must provide a photo of your item/s prior to shipping so we can assess the condition. 

 *Please note: If you claim a refund on a bundle, the bundle pricing is no longer valid. The items you keep will default to the current sale price and a refund will be given for the remaining amount.  

Example:  Purchased A Scrubs Twin Pack for $138, and Returned one Scrub, current sale price = $84 Your refund is $138-$84 = $54  The above is only an example, the total amount owed will be calculated at the time your refund is requested.  

Please email support@bayaniscrubs.com to initiate your return. 

Yes, you can! You can ship bayani products as gifts when you enter the address of the lucky recipient in the ‘shipping’ address and your address as the ‘billing’ address.   

*Please note: As we use external fulfilment partners, we are unable to include messages in the package - sorry!  

Simply head to the checkout, and on the first page, you’ll see a box that reads ‘Gift card or discount code’. Enter your discount code and click ‘Apply’. Discount codes are entered before the payment page so you’re aware of exactly how much you save.

*Please note: Only one discount code can be applied per order. If you plan to purchase multiple items with multiple discount codes, we suggest you place separate orders. Some discounts are pre-applied via the strikethrough price on the product page. If a code does not work on your order, please ensure you have applied the right code for your order (e.g., Some codes will only work for specific products like Scrub Tops or Makati Tumblers). 

If something is not quite right with your order... Don’t worry, the bayani customer service team is ready to help.

Email us at: support@bayaniscrubs.com and advise us of your issue. We’ll work hard to resolve any issues as quickly as possible.

Our support team is available via email 24/7 so you can expect to receive a reply within 24 hours. 

Email support@bayaniscrubs.com and we’ll get back to you as soon as we can.  

To start a live chat with our support team, tap the speech bubble icon at the bottom right of your screen. 

Gift Cards are available here*. You can purchase a gift card for yourself or as a gift for someone special. Multiple values are available up to a maximum of $300. 

Simply enter the E-Gift Card code where indicated (at checkout) to complete your purchase.

There is no need to spend the entire E-Gift Card amount in one go. The balance remains tied to the E-Gift Card code to be used another time. However, you must redeem the full amount before the E-Gift Card expiry date.

Please note there are terms and conditions specific to E-Gift Cards. These are listed below:

1) E-Gift Cards cannot be refunded for change of mind

2) E-Gift Cards cannot be replaced or refunded if lost, stolen or altered

3) E-Gift Card balances that remain after expiry cannot be refunded

4) E-Gift Card Cards are valid for a maximum of three years from the date of purchase

Unfortunately, any balance remaining after the expiry date will also expire and cannot be refunded.